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Frequently Asked Questions (FAQs)

  1. Home
  2. FAQs

Hot Line: +91 9959113026

    • General
    • Access & Computer Requirements
    • MediSys E-Learning Platform
    • Security and Compliance
    • Support

1. General

1.1. Why MediSys EduTech?

  • Our purpose is to make an impact on learning outcomes, enrolment numbers, and costs of delivering quality medical and allied health education, particularly in undeserved regions.
  • There are innovative ways to design and package content constituted as per a curriculum, and supporting most of the complex group or individual exercises and assessments that form the bedrock of the knowledge and cognitive components of medical education.
  • The idea is to do this across the world, to reach out to geographies that have a deficit of good teachers and capital, and to fuse this aspect of our product/service design with new thinking around how the tactile components can be added via skill development centres and hospitals.
  • The idea is also to use ICT extensively to achieve important aspects of the design objectives.
  • 1.2. Can I register and try out the Demo?

  • Yes ; Email us with your details to customercare@medisysedutech.com
  • 1.3. What if I want an Offline Product?

  • Contact our dedicated customer support at 9959113026 (Mon-Sat 9am to 6pm)
  • 1.4. Can I download the content on my laptop?

  • No, It can only be accessed through active internet connection
  • 1.5. Is there video tutorial on “How to access the content”

  • Instructional videos on how to access the content will be provided to users through web and emailed to their email id.
  • 2. Access and Computer Requirements

    2.1. How do I access the Learning Portal?

  • Visit MediSys Edutech Website http://medisysedutech.com/ and click student access if you are a retail customer and click on institutional access if your institutional customer.
  • 2.2. What is my username?

  • Email ID registered with MediSys Edutech is the username ; Check your email for more details.
  • 2.3. What can I do if I have forgotten my password?

  • In the sign in page , click on forgot password. Check your email for a method to retrieve/change the password.
  • 2.4. How do I access the LMS?

  • You can access the LMS from anywhere, anytime having a laptop and Internet connectivity
  • 2.5. When can I access the LMS?

  • You can access the LMS anytime from anywhere having a laptop and Internet connectivity
  • 2.6. Who can access the LMS?

  • Customers registered directly or through your institutes with the MediSys.
  • 2.7. What are the minimum computer requirements to use the LMS?

  • To enable the Learning Portal (LP) to work at optimal level, we recommend that you have these minimum requirements:
    • Operating System: Windows 10 , Mac OS X
    • Latest version of Internet Browser (free to download): Mozilla Firefox, Google Chrome, New Microsoft Edge
    • Broadband Internet connection: min 2 Mbps or above
    • Note: Pop-ups must be enabled in the browser to ensure the MediSys e-learning content can be accessed.

    2.8. How secure is the LMS?

  • LMS Security Features will keep your data safe.
  • 2.9. What if I forget to log out?

  • We advise that you should always log out of the system after you finish your session. If you have forgotten to logout, the system will automatically log you out after 30 mins of idle session, for security reasons
  • 2.10. Does the LMS provide access in a language other than English?

  • Currently language of instruction is English.
  • 3. MediSys E-Learning Platform

    3.1. What can I find in the LMS?

  • The LMS contains online learning (e-Learning) Courses, Procedures, Digital Book, Small group discussion, Bed side clinics, Quick review books/materials, MCQ etc.
  • 3.2. What are the constituents of courses/material offered through MediSys LMS?

  • A course can be an e-learning course created by highly qualified doctors in the respective field of study. A face to face / blended learning course which is managed by with enrolment done through the LMS.

  • 3.3. What types of elements can I find in the LMS?

  • Various learning elements such as Digital books , Audio-Visual sessions, Procedure videos, Assessment , Assignments, Live classes, Quick review material and MCQs
  • 3.4. Are all elements available to all members?

  • Each user (student) will be allocated specific learning objectives based on their year or curriculum of study.
  • 3.5. How do I view resources available in the LMS?

  • After login into the LMS, all your purchased courses are displayed.
  • 3.6. Can I share Material Submission?

  • Can share through the Blogs from our website. The Type of material maybe a Case discussion, a PowerPoint-based Lecture, a procedure video or an objective-type Test (MCQ set). However, these submissions will be reviewed and then will be published accordingly Instructions related to the material submission can be found in the Blogs Tab of our website. https://lms.medisysedutech.com/Blog
  • 3.8. What kind of e-learning courses can I find in the LMS?

  • Content repositories for undergraduate medical, dental, nursing, physiotherapy and homeopathy education and also long duration courses for CME.
  • 3.9. I tried to launch an e-learning course, but nothing happened / I received an error message. What should I do?

    • Check if you have active working internet connection.
    • Check if your username-password has expired.
    • Check if your browser needs an update.
    • If you have not logged out of your previous sessions, try logging out and log in again.

  • In case any further issue, call us on 9959113026
  • 3.10. Can I exit from an e-learning course before I complete the course?

  • Yes. Your progress will be bookmarked by the LMS and you can proceed from where you left off the next time you access the course.
  • 3.11. How can I view the e-learning courses that I have completed or that are still in progress?

  • On the My Profile page, click on Completed to view courses you have completed or click on InProgress to view courses you have not completed.
  • 3.12. Do I get a certificate related? How and where can I download it?

  • Course completion certificate can be downloaded in your profile section.
  • 3.13. Bonus Points? Can I purchase course? If yes, how can I redeem?

  • Contact our customer care support on 9959113026
  • 3.14. Can I get assistance during my course preparation?

  • Yes. Email at feedback@medisysedutech.com and we will call you back within 24 hours.
  • 3.15. Can we directly go to a particular topic in a subject?

  • Learning Management System (LMS) helps in easy navigation and search of particular topics without going through the entire index. Important topics can also be bookmarked for quick review.
  • 3.16. How is the content reviewed and approved for use by students?

  • The content is sourced from experienced faculty of various universities. An in-house content development team performs reviews and is approved by an internal academic head, which is later sent to external consultants for their feedback and approval.
  • 3.17. Will the Digital book/videos be updated in case of any improvements or change in syllabus?

  • Updates are automatically visualized in your next login session.
  • 3.18. Do the Digital book/Audio video sessions contain any animations or graphic pictures for explanation?

  • Yes. The videos contain appropriate animations, illustrations, graphics and pictures wherever required, to explain the concept in an effective way.
  • 3.19. Is the content developed according to the curriculum followed by college?

  • The content is developed according to the curriculum prescribed by NMC (CBME), DCI and INC which is followed by all the medical, dental and nursing colleges in India.
  • 3.20. Product has content/software related issues.

    • Call our customer care, and mention your name, mobile number and email
    • EMAIL: customercare@medisysedutech.com
    • For Medical Queries call on: 8801511375
    • For Dental queries call on: 9494156323
    • For Nursing queries call on: 9052175755

    3.21. Is internet connectivity required to access the Digital books/video lectures in the laptop or mobile phone ?

  • There is a minimum requirement of internet connectivity of 2 Mbps to access the content.
  • 4. Security and Compliance

    4.1. Security and Compliance?

  • All materials, which include copy, content, images, layout, graphics, design and appearance belong to MediSys Courses. Advanced encryption protocols are followed to safeguard user privacy and mis use of the content.
  • 5. Support

    5.1. How can I get help while I am using the LMS?

  • Send a message to the LMS Administrator via the LMS Support page.
  • 5.2. What other support document is available to help me use the LMS?

  • You can also refer to the User Guide document send during the registration process along with the credentials. However, it is available from the Help Section in our website
  • 5.3. Have questions accessing our content/Need Assistance?

  • You can reach out to our Customer Care Center.
  • Email ID: customercare@medisysedutech.com Phone No: 9959113026 (Mon-Sat 9am to 6pm)

    Do you have a question for us

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    MediSys at Hyderabad has been doing pioneering work in the area of Healthcare e-Learning by developing the curricular content for medical undergraduate courses in medical,homeo, dental, AYUSH and allied health practices. For UG & PG test preparations.

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